Support channels
| Channel | Contact | Best for |
|---|---|---|
support@bluum.finance | Credentials, access, compliance, general questions | |
| Developer support | ope@bluumfinance.com | Integration help, technical questions, API issues |
| Emergency trading desk | +1 (415) 555-0112 | Urgent production issues during market hours (24/5) |
When contacting support
Include the following for faster resolution:- Your company name and dashboard account email
- Environment (sandbox or production)
- Request ID (
X-Request-Idheader from the API response) - Error code (e.g.,
BLUM-400-001) - Timestamp of the issue
- Steps to reproduce (API calls made, parameters used)
Response times
| Severity | Description | Target response |
|---|---|---|
| Critical | Production trading or funding blocked | 1 hour (during market hours) |
| High | Feature degraded, workaround available | 4 hours |
| Medium | Non-blocking issue or question | 1 business day |
| Low | Feature request, documentation improvement | 3 business days |
Self-service resources
Before contacting support, check these resources:- Error Code Reference — Troubleshooting guidance for every error code
- Sandbox Environment — Sandbox-specific behaviors and test data
- API Reference — Endpoint documentation with schemas and examples
- System Status — Check for ongoing incidents
Requesting production access
Emailsupport@bluum.finance with:
- Company name and dashboard email
- Integration model (Self-Directed or Wealth Management)
- Confirmation of sandbox testing completion